Skills Assessment

Appointment Setting
Skills Assessment

Test your expertise in appointment setting, communication, and objection handling

15-20 minutes
11 questions
Instant Results

Your Information

Part 1: Multiple Choice 7 questions • 35 points

1 Logic Puzzle

5 pts

If all roses are flowers and some flowers fade quickly, which statement must be true?

2 Math Problem

5 pts

A customer's electricity bill was $120 last month. This month, it increased by 25%. Next month, it decreased by 20% from this month's bill. What is next month's bill?

3 Categorization

5 pts

You're organizing customer files. You have: Files marked "Urgent" (need follow-up within 24 hours), Files marked "Standard" (follow-up within 1 week), Files marked "Low Priority" (follow-up when available). Where should you put a customer who requested a call "sometime next week but not urgent"?

4 Word Pattern

5 pts

Which word does NOT follow the same pattern as the others?

BREAD → BEARD
HEART → EARTH
STUDY → DUSTY
MEATS → ?

5 Sequence Logic

5 pts

In a call center, appointments are scheduled as follows:
• 1st slot: 9:00 AM
• 2nd slot: 9:30 AM
• 3rd slot: 10:00 AM
• Break: 10:30 AM
• 4th slot: 11:00 AM

If a customer wants the earliest available afternoon slot, which slot number is that?

6 Number Pattern

5 pts

What is the next number in this sequence?

2, 4, 8, 16, __

7 Critical Thinking

5 pts

Three people are waiting for callbacks: John called at 9:00 AM, Sarah called at 9:15 AM, and Mary called at 8:45 AM. If you must call them back in the order they called, who gets called first?

Part 2: Situational Writing 4 questions • 20 points

1 Busy Prospect

5 pts

Scenario: You call someone and they say, "I'm busy right now, I don't have time to talk."

Task: Write your response: What short reply would you give to grab their attention and make them listen for a moment?

0 / 130 characters

2 Trust Objection

5 pts

Scenario: A customer says, "I'm not sure if I can trust this offer."

Task: Write your response: What would you say to make them feel more comfortable and confident about your product?

0 / 130 characters

3 Time Objection

5 pts

Scenario: During your call, the customer says they are busy at work and don't have time for "long sales calls." They sound slightly annoyed.

Task: Write your response: Deliver a short but strong pitch that makes them curious and convinces them to continue the conversation despite being in a hurry.

0 / 130 characters

4 Hidden Fees Objection

5 pts

Scenario: You are close to closing a deal with a customer who is clearly interested, but at the last moment they say, "I'm worried about hidden fees or extra costs that will surprise me later."

Task: Write your response: How would you reassure them, handle the objection, and give them confidence to finalize the deal?

0 / 130 characters

Your responses will be auto-graded instantly